CNAME Explained (An Alias for a Hostname)
The comparison that decides most setups:
| Factor | CNAME | A record |
|---|---|---|
| Points to | Another hostname | An IP address directly |
| Coexistence | Exclusive at its name | Freely combined with others |
| At the root domain | Not allowed | Required |
| Change impact | Follows the target's IP | Must be updated per IP change |
| Typical use | www, CDN edges, SaaS verification | Root domain, mail servers |
Rule of thumb: A records for the apex and anything mail-related; CNAMEs for aliases that should track another hostname. The apex workaround (flattening) is explained in the section below.
CNAME vs A Record
A CNAME (Canonical Name) record points a name to another name — an alias, not an address. It says: whatever that target name resolves to, this name resolves to the same.

- It aliases hostnames: www → example.com is the classic case.
- It must be the ONLY record at its name — no coexistence with A, MX or TXT.
- It cannot sit on the root domain — the apex needs an A record or flattening.
- It follows the target: change the target once, every alias follows.
The A-record comparison, the apex problem and the cPanel setup steps follow below. The direct-address counterpart is detailed in A record vs CNAME, and the wider system in what is DNS.
The Root-Domain Rule: Why the Apex Needs A or Flattening
Two practical notes on canonical name: it interacts directly with caching and database response, and misconfiguration is the most common cause of 'hosting is slow' tickets. WebJi® support checks it as part of standard migrations.
Common Uses: www, CDN and SaaS Verification
Put a cache in front of pages that do not change per visitor, and keep cart, checkout and account pages uncached. After a DNS or cache change, test in a private window so your own browser cache does not lie. Lower the DNS TTL a day before a move, then raise it once the new target is confirmed.
Creating a CNAME in the cPanel Zone Editor
Two practical notes on root domain restriction: it interacts directly with caching and database response, and misconfiguration is the most common cause of 'hosting is slow' tickets. WebJi® support checks it as part of standard migrations.
CNAME Not Working: Propagation and Conflicts
How this plays out with A record: settings that look cosmetic usually decide page speed and uptime under real traffic. The defaults WebJi® ships are tuned for Indian network conditions, and support can review your setup on request.
CNAME Flattening (Workaround Explained)
On www CNAME, the honest summary is that defaults matter more than brand names — a well-set budget plan outranks a mis-tuned premium one. WebJi® documents its defaults openly and adjusts them per ticket when workloads need it.
Frequently Asked Questions
What is a CNAME record?
A CNAME (Canonical Name) record points a name to another name — an alias, not an address. It says: whatever that target name resolves to, this name resolves to the same.
When should I use a CNAME?
What Is a CNAME Record? (Examples). Email support@webji.services is 24/7 in Hindi and English, average first reply under 60 minutes. Phone +91 141 4941811 is business hours. If the question is about your own account, open a ticket at https://billing.webji.in/submitticket.php?step=2&deptid=10.
Can I add a CNAME at the root domain?
No. Shared and normal WordPress hosting do not include root access. Root is for VPS and dedicated servers, and on unmanaged plans you are responsible for OS updates. Email support@webji.services if you have outgrown the shared plan and want a quoted VPS.
What is the difference between A and CNAME records?
What is the difference between A and CNAME records refers to the subject of this page, What Is a CNAME Record? (Examples). WebJi® has provided this class of service from Jaipur since 2005, with GST invoices and 24/7 email at support@webji.services. Use the sections and the table on this page for the specifics, and open a ticket at https://billing.webji.in/submitticket.php?step=2&deptid=10 if your case does not match the standard row.
How do I point a subdomain to another site?
What Is a CNAME Record? (Examples). Email support@webji.services is 24/7 in Hindi and English, average first reply under 60 minutes. Phone +91 141 4941811 is business hours. If the question is about your own account, open a ticket at https://billing.webji.in/submitticket.php?step=2&deptid=10. The question here is: How do I point a subdomain to another site.
Why is my CNAME not working?
A CNAME (Canonical Name) record points a name to another name — an alias, not an address. It says: whatever that target name resolves to, this name resolves to the same. The question here is: Why is my CNAME not working.
Is WebJi® an Indian company?
Yes. WebJi® is headquartered in Jaipur, Rajasthan and has operated since 2005. Billing, support and governance all run from India.
Do you provide GST invoices?
Every purchase and renewal gets a GST invoice with our GSTIN, and hosting prices are quoted exclusive of 18% GST. Claim input credit as applicable.

