How to Find Your Incoming Mail Server Settings

What 'Incoming Mail Server' Means

Two sources, authoritative first:

1. cPanel — log in, open Email Accounts → *Connect Devices* next to the mailbox: the page prints the exact incoming (IMAP/POP3) and outgoing (SMTP) hostnames, ports and SSL settings for your account.
2. DNS — the MX record lookup shows which server receives your domain's mail; for cPanel hosting it is almost always mail.yourdomain.com.
3. Username rule — the username is the FULL email address, and the password is the mailbox's, not the cPanel's.
4. Verify — configure, then send yourself a message from another account.

The ports cheat sheet and the IMAP-vs-POP3 decision are tabled below. Mail plans that need none of this setup are on the business email hosting hub.

IMAP vs POP3

The choice, and the port map beside it:

Choose IMAP for anything with a phone involved — which is nearly everyone. SMTP outgoing rides the same settings page: mail.yourdomain.com, port 465 with SSL/TLS, authentication required. Misconfigured ports cause the 'cannot connect' failures covered in the troubleshooting section.

Finding Your Server: cPanel and MX Lookup

cPanel is the Linux control panel: files, mailboxes, databases, SSL and one-click installs live there. The login is separate from the WebJi® client area, where invoices and tickets live. If a mailbox exists in cPanel and mail still fails, check MX and the mail client ports before you recreate the account.

Ports and SSL Cheat Sheet

Allow 80 and 443 to the world, and restrict SSH (22) or RDP (3389) to known IPs. A site that times out after a firewall change is usually a closed web port, not a dead server. If you lock yourself out, use the console in the client area or email support@webji.services before you reboot in a loop.

Setting Up Outlook and Gmail

Setting Up Outlook and Gmail. Do the change this heading names on one site first, then check it in a private browser window or in the mail client, depending on the topic. Change one setting at a time, and undo it if the result is wrong before you try the next. If you want the Jaipur desk to look with you, email support@webji.services — that mailbox is staffed 24/7 in Hindi and English. Phone +91 141 4941811 is business hours only.

Fixing Connection Failures

Fixing Connection Failures. Do the change this heading names on one site first, then check it in a private browser window or in the mail client, depending on the topic. Change one setting at a time, and undo it if the result is wrong before you try the next. If you want the Jaipur desk to look with you, email support@webji.services — that mailbox is staffed 24/7 in Hindi and English. Phone +91 141 4941811 is business hours only.