WebJi® Service Level Agreement (SLA)

The commitments at a glance: uptime target of 99.9% monthly for shared, reseller, VPS and cloud services; support response targets tiered by severity — critical outages acknowledged fastest, standard tickets within hours (exact per-severity targets are published in your client area and order confirmation); service credits applied when the monthly uptime target is missed on eligible services; backup commitments covering defined retention on hosting plans; scheduled maintenance announced in advance with emergency maintenance handled per severity; and exclusions stated openly.

Billing is in INR, and every invoice shows 18% GST. Cluster uptime is on the public status page, with 90-day history. Email support@webji.services is staffed 24/7 in Hindi and English, with an average first reply under 60 minutes. Phone +91 141 4941811 is business hours only.

WebJi® Hosting Sla — What You Get

The commitments at a glance: uptime target of 99.9% monthly for shared, reseller, VPS and cloud services; support response targets tiered by severity — critical outages acknowledged fastest, standard tickets within hours (exact per-severity targets are published in your client area and order confirmation); service credits applied when the monthly uptime target is missed on eligible services; backup commitments covering defined retention on hosting plans; scheduled maintenance announced in advance with emergency maintenance handled per severity; and exclusions stated openly.

Every number above is measurable by both parties, which is the point — an SLA should read like a contract you can check with a monitoring tool, and this one does. The commitments table covers uptime, response and credits: response versus resolution targets are distinct — first human touch versus problem solved.

Who is this for?

The uptime guarantee is 99.9% measured monthly, and honesty about the arithmetic builds more trust than bigger numbers. 99.9% allows roughly 43 minutes of unplanned downtime per month, or about 8.76 hours per year — including the brief maintenance and failure windows every real infrastructure has. Measurement excludes scheduled maintenance announced in advance and issues outside our network path (client-side code, third-party DNS, upstream ISP failures), as is industry standard.

Uptime is tracked by our own monitoring across services; clients are encouraged to run independent monitors, and in a dispute both datasets are compared. Vendors promising 100% uptime are promising something physics does not offer — this SLA trades fantasy numbers for a claimable one. Scheduled maintenance windows and SLA exclusions (third-party outages, client-side changes) are spelled out; the full hosting terms sit with our services and cloud hosting agreements.

Why WebJi® for WebJi® Hosting Sla

• 21+ years — serving Indian businesses since 2005 through every market cycle.
• 12,000+ clients from solo bloggers to enterprises, most arriving by referral.
• Everything billed in INR with proper GST invoices for your books.
• 24/7 email support in Hindi/English — average first reply under 60 minutes.
• Free migration and a money-back window on most hosting plans.