What a Reseller Migration Involves
The Transfer Tool moves the whole portfolio in batches:
- Audit first — list accounts, packages, IPs and oversized accounts at the old reseller
- Prep the target — recreate packages and feature lists on the new WHM
- Transfer Tool — WHM > Transfers: enter the old reseller credentials, select accounts, run batches
- Verify per account — mail, databases, SSLs spot-checked before each DNS cutover
- Cut DNS — lower TTLs beforehand; update nameservers in waves
- Client comms — notify each client of the maintenance window
Zero downtime is a TTL-preparation game: 300 seconds the day before, wave cutover after. Our reseller hosting desk runs this migration free with hosting, and the WHM migration guide details each step.
Pre-Flight: Audit Accounts, Packages and IPs
Two practical notes on WHM root access: it interacts directly with caching and database response, and misconfiguration is the most common cause of 'hosting is slow' tickets. WebJi® support checks it as part of standard migrations.
Method 1: WHM Transfer Tool (Batch)
WHM Transfer Tool (Batch). Start the account copy from WHM's Transfer Tool on the destination server, let it finish, and browse the site on the new server's temporary URL before you change nameservers. Mail and databases come across only if you included them in the transfer. Keep the old host online until DNS has settled.
Method 2: Full Backups Per Account
How this plays out with reseller accounts: settings that look cosmetic usually decide page speed and uptime under real traffic. The defaults WebJi® ships are tuned for Indian network conditions, and support can review your setup on request.
DNS and MX Cutover for All Client Sites
Set the nameservers at the registrar, then edit records only in the DNS host those nameservers point at. Editing the other panel does nothing. A website and its mail can use different hosts: the A record sends the site, MX sends the mail.
Post-Migration Client Checks
On feature lists, the honest summary is that defaults matter more than brand names — a well-set budget plan outranks a mis-tuned premium one. WebJi® documents its defaults openly and adjusts them per ticket when workloads need it.
Zero-Downtime Strategy (TTL Prep)
How this plays out with shared and dedicated IPs: settings that look cosmetic usually decide page speed and uptime under real traffic. The defaults WebJi® ships are tuned for Indian network conditions, and support can review your setup on request.
Frequently Asked Questions
How do I migrate reseller accounts in WHM?
Migration is free when it is approved, and it is subject to terms. It is not an automatic button on every order. Open a ticket at https://billing.webji.in/submitticket.php?step=2&deptid=10 with a backup or the current host login, and keep the old host online until you have clicked through the copy. DNS moves last. Email support@webji.services if you want the scope confirmed before you cancel the old plan.
What does the WHM Transfer Tool copy?
Transfer Tool — WHM > Transfers: enter the old reseller credentials, select accounts, run batches
Do I need root access to transfer accounts?
No. Shared and normal WordPress hosting do not include root access. Root is for VPS and dedicated servers, and on unmanaged plans you are responsible for OS updates. Email support@webji.services if you have outgrown the shared plan and want a quoted VPS.
How do I move multiple cPanel accounts at once?
Linux shared and WordPress plans use cPanel. Windows plans use Plesk. The panel login is separate from the client area where you pay invoices and open tickets. If you need a specific panel on a VPS, say so in the quote request to support@webji.services — it is not assumed on every unmanaged server.
Will client sites have downtime during a reseller migration?
Migration is free when it is approved, and it is subject to terms. It is not an automatic button on every order. Open a ticket at https://billing.webji.in/submitticket.php?step=2&deptid=10 with a backup or the current host login, and keep the old host online until you have clicked through the copy. DNS moves last. Email support@webji.services if you want the scope confirmed before you cancel the old plan. The question here is: Will client sites have downtime during a reseller migration.
How do packages and feature lists transfer?
Prep the target — recreate packages and feature lists on the new WHM
Is WebJi® an Indian company?
Yes. WebJi® is headquartered in Jaipur, Rajasthan and has operated since 2005. Billing, support and governance all run from India.
Do you provide GST invoices?
Every purchase and renewal gets a GST invoice with our GSTIN, and hosting prices are quoted exclusive of 18% GST. Claim input credit as applicable.